Terms and conditions for online reservations on the website of

PARK HOTEL “KAYLAKA”

RESERVATIONS AND ACCOMMODATION

Park Hotel “Kaylaka” undertakes to ensure the use of the services requested and paid for by the customer by online booking, in their full quantity and quality according to the data provided by the customer through the booking form: customer’s name, period, number of nights, number of adults and children, price per night.

The “Remarks” field in the booking form is not binding for Park Hotel “Kaylaka” and all the wishes of the client filled in the respective field will be satisfied upon availability.

The reservation for children is only available for individuals who are under the required age on the date of arrival.

PRICES AND PAYMENT

The prices on the website of Park Hotel Kaylaka are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the respective period.

For online bookings with a guarantee, 30% of the total amount of the booking must be paid at the time of booking, by debit/credit card or at the latest by bank transfer within the specified timeframe after booking.

In case of incorrect details filled in by you at the time of booking, we inform you that Park Hotel Kaylaka reserves the right to request additional payment on the day of check-in.

The Kaylaka Park Hotel reserves the right to change prices and special offers on its website depending on demand and availability at the time. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use or modification of an already paid online reservation by the customer, Park Hotel “Kaylaka” will refund the amount paid upon request, charging the appropriate penalty:

Changes to a reservation without penalty can be made up to 14 days prior to the check-in date.
Cancellations without penalty are made up to 14 days before the check-in date.
Changes or cancellations after this time will incur a penalty of the prepaid deposit.
Refunds due to cancellations are made within 14 days.

If the payment is made by a bank, refunds will only be made to the bank account from which the payment wes received. In the case of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer.

In case the payment was made by bank card, the refund is made by ordering a reverse transaction on the card with which the payment was made. Your card details are only used by the intermediary bank and are not stored by us.

PAYMENT METHODS

Payment can be made in 3 different ways:

1. Electronically by debit or credit card

We accept payment by Visa, VPay or MasterCard,. When you choose this payment method, a payment page of our servicing bank (UBB) opens where you enter your card details. If you are registered with the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction receipt is displayed on screen which you print or save.

Your card details are only used by the intermediary bank and are not stored by us

To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:

The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our acquiring bank.
The authenticity of your card is verified by entering a security code (CVV2)
In addition, to identify you as a cardholder, our servicing bank’s e-commerce payment server supports the authentication schemes of the international card organisations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.

In terms of security, the maximum amount you can pay by card is BGN 3,000.

2.By bank transfer

Payment of the specified amount must be made no later than the specified deadline after booking. Once payment has been made, it is advisable to send a copy of the payment document to info@parkhotelkaylaka.com, making sure to include the reservation number in the reason for payment.

3. In cash, at the reception of the Park Hotel “Kaylaka”

For bookings with a check-in date in the next 3 days, it is advisable to choose cash payment at reception to speed up the booking process.

IMPORTANT!

If the online reservation is not paid within the specified timeframe and a copy of the payment document is not sent upon payment by bank transfer, your reservation will be automatically cancelled by the reservation system.

In case you are unable to pay the amount for an online reservation already made, please let us know by e-mail: info@parkhotelkaylaka.com

In the event of non-compliance with this condition, the Park Hotel Kaylaka is entitled to claim liability and penalties for bookings made and not paid for.

Please address your questions regarding online reservations at Kaylaka Hotel to e-mail: info@parkhotelkaylaka.com or call +359 885 992 230

In order to proceed with the reservation, you need to declare that you have read and agree with the present GENERAL CONDITIONS FOR ONLINE RESERVATIONS OF PARK HOTEL KAYLAKA EOOD.

Company details:

“PARK HOTEL KAYLAKA” EOOD

UIC: 205721814

PLEVEN 5800, PARK HOTEL KAYLAKA

E-mail: info@parkhotelkaylaka.com